As Nick walks into Mesa Cycles, a local bike shop, he feels at ease owing to the decent lighting and soothing background music of the store. He is also impressed with the layout of the store and the easy navigation it provides as he shops. From the given information, it can be concluded that Mesa Cycles has a welldesigned:
A) floor plan.
B) product layout.
C) computeraided design.
D) servicescape.

Question

As Nick walks into Mesa Cycles, a local bike shop, he feels at ease owing to the decent lighting and soothing background music of the store. He is also impressed with the layout of the store and the easy navigation it provides as he shops. From the given information, it can be concluded that Mesa Cycles has a well­designed:
A) floor plan.
B) product layout.
C) computer­aided design.
D) servicescape.

Quizplus · Accepted Answer

The term "servicescape" refers to the physical environment of a service business, including elements like lighting, music, layout, and overall ambiance, which are all mentioned in the scenario.

As Nick Walks into Mesa Cycles, a Local Bike Shop