Contemporary firms encourage employees to use emails to communicate with fellow employees, suppliers, and customers. A key to delivering effective email messages is to:
A) make certain that the message always has a positive tone.
B) always put the most unpleasant or controversial part of the message at the beginning.
C) structure the message after taking into account how the audience is likely to respond to the message.
D) include more than five words in the subject line to explain the purpose of the email.

Question

Quizplus · Accepted Answer

Structuring the message after taking into account how the audience is likely to respond to the message is the best choice. This means considering the tone, format, and content of the message based on the recipient's perspective and needs. It helps to ensure that the message is clear, concise, and relevant to the recipient, which increases the chances of a response or desired action. A positive tone is important but not the only factor to consider. Putting the unpleasant or controversial part at the beginning is not recommended as it can create a negative impression and make the recipient less likely to read the rest of the message. The subject line should be concise and descriptive but not necessarily longer than five words.

Contemporary Firms Encourage Employees to Use Emails to Communicate with Fellow