_____refers to identifying and addressing customer needs, trends, and issues before they occur.
A)Demand analysis
B)Reactive monitoring
C)Proactive monitoring
D)Discreet customer care
E)Customer inertia

Question

​_____refers to identifying and addressing customer needs, trends, and issues before they occur.
A)​Demand analysis
B)​Reactive monitoring
C)​Proactive monitoring
D)​Discreet customer care
E)Customer inertia

Quizplus · Accepted Answer

Proactive monitoring refers to taking preemptive actions to identify and address customer needs, trends, and issues before they occur. This approach helps businesses to stay ahead of competition, build customer loyalty, and maintain a positive reputation. It involves analyzing customer data, conducting market research, and implementing new strategies to improve customer satisfaction. Reactive monitoring, on the other hand, involves addressing customer concerns only after they have been raised, which can be costly and damaging to the business's reputation.

​_____Refers to Identifying and Addressing Customer Needs, Trends, and Issues

_____Refers to Identifying and Addressing Customer Needs, Trends, and Issues