Capital Chemicals Corp. is facing a forthcoming shortage of process operators and is hiring new ones as fast as it can. The average age of an effective process operator in Capital Chemicals is 50. The voluntary early retirements of the highly qualified and experienced operators is an example of _____.

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Dysfunctional turnover occurs when highly qualified and effective employees leave the organization. In this case, the voluntary early retirements of highly qualified and experienced process operators will create a shortage of skilled workers and cause a negative impact on the organization's performance, indicating dysfunctional turnover.