Linda is a manager at a local restaurant. She wants to introduce a new scheme that she thinks will improve customer satisfaction. But before this, she needs to inform her team about this. Should Linda force consensus for her new scheme? Why?
A)No, because requiring consensus gives veto power only to Linda.
B)Yes, because consensus eliminates problems associated with minority domination.
C)No, because insisting on consensus usually promotes affective rather than cognitive conflict.
D)Yes, because the scheme will get morphed till everyone agrees.
E)No, because team consensus leads to more social loafing.

Question

Linda is a manager at a local restaurant. She wants to introduce a new scheme that she thinks will improve customer satisfaction. But before this, she needs to inform her team about this. Should Linda force consensus for her new scheme? Why?
A)No, because requiring consensus gives veto power only to Linda.​
B)Yes, because consensus eliminates problems associated with minority domination.
C)No, because insisting on consensus usually promotes affective rather than cognitive conflict.
D)Yes, because the scheme will get morphed till everyone agrees.
E)No, because team consensus leads to more social loafing.

Quizplus · Accepted Answer

Insisting on consensus can lead to affective conflict, which is emotional and personal, rather than cognitive conflict, which is focused on the issue at hand. This can create unnecessary tension and hinder the decision-making process. Instead, Linda could encourage open discussion and feedback from her team to address any concerns and potentially improve the new scheme before implementing it.

Linda Is a Manager at a Local Restaurant