If a call center had a capacity utilization of 91% in June and a capacity utilization of 93% in July, what was the call center's percentage change in capacity utilization from June to July (to one decimal place)?
A) 2.0%
B) 2.2%
C) -2.2%
D) -2.0%

Question

Quizplus · Accepted Answer

To find the percentage change, we use the formula:
[(New Value - Old Value) / Old Value] x 100%

Plugging in the numbers, we get:
[(93 - 91) / 91] x 100% = 2.1978... = 2.2% (rounded to one decimal place)

Therefore, the answer is B, 2.2%.

If a Call Center Had a Capacity Utilization of 91