A sandwich shop uses a three-person process to build a customer's customized sandwich. One employee takes the customer's order and begins building the sandwich. A second employee then completes the sandwich building. The third employee then wraps the sandwich and takes the customer's payment. The employee that takes the longest time to complete his or her task is referred to as the?
A) Order winner
B) Stop-gap
C) Bottleneck
D) Laggard

Question

Quizplus · Accepted Answer

The employee that takes the longest time to complete his or her task is the bottleneck, as their slower pace limits the overall speed of the process.

A Sandwich Shop Uses a Three-Person Process to Build a Customer's