Which of these involves comparing a firm against the best firms in the industry on a wide variety of performance-related criteria?
A) Restructuring
B) Process redesign
C) Reengineering
D) Delayering
E) Benchmarking

Question

Quizplus · Accepted Answer

Benchmarking involves comparing a firm against the best firms in the industry on a wide variety of performance-related criteria. Restructuring, process redesign, reengineering, and delayering are all different methods of improving organizational performance, but they do not necessarily involve comparisons to other firms in the industry.

Which of These Involves Comparing a Firm Against the Best