People, other than the service provider, do not affect customer satisfaction ratings.

Name: People, other than the service provider, do not affect customer satisfaction ratings.
Brand: Quizplus
Rating: 4.9 (60 reviews)

Question

Quizplus · Accepted Answer

Other people, such as coworkers, family members, or friends who are present during the customer service experience can affect the customer's satisfaction ratings. Their behavior, attitude or contribution can influence the overall experience and perception of the customer.

People, Other Than the Service Provider, Do Not Affect Customer