Which of the following is NOT a tool that can be used to determine which aspects of the service design irritates customers?
A)Keen observations
B)Feedback and ideas from frontline staff
C)Sales records
D)Field experiments
E)Photo audit

Question

Quizplus · Accepted Answer

Sales records may provide information on what customers are purchasing, but they do not necessarily indicate which aspects of the service design are irritating to customers. The other options, such as keen observations, feedback from frontline staff, conducting field experiments, and photo audits, may be used to identify areas of service design that are frustrating to customers.

Which of the Following Is NOT a Tool That Can