You are responsible for training a group of people who will be multi-tasking in a service organisation.They will be required to act as both frontline employees and as telephone support staff.What standards would you put in place to ensure the staff could provide an effective customer service?

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The Answer of You are responsible for training a group of people who will be multi-tasking in a service organisation.They will be required to act as both frontline employees and as telephone support staff.What standards would you put in place to ensure the staff could provide an effective customer service?

You Are Responsible for Training a Group of People Who