Creating effective service recovery programs must be initiated and developed by senior management.

Question

Quizplus · Accepted Answer

Creating effective service recovery programs requires a strategic and holistic approach, and it is the responsibility of senior management to initiate and develop such programs. They need to provide guidance, support, and resources to ensure the success of service recovery initiatives. Additionally, senior management plays a critical role in promoting a culture of service excellence, empowering employees to take ownership of service recovery, and continuously monitoring and improving the program's effectiveness.

Creating Effective Service Recovery Programs Must Be Initiated and Developed