Question 1

_____ tries to covertly influence others by selectively providing information and structuring events in favor of the desired change.

Accepted Answer

The given description fits the tactics of manipulation and co-optation, which involve using indirect or deceptive means to influence others towards a desired change. Education and communication involve providing accurate and straightforward information to promote understanding of the benefits or consequences of a change. Explicit and implicit coercion involve using force or threat of punishment to achieve compliance. Negotiation and agreement involve finding a mutually beneficial solution through trade-offs and compromise. Facilitation and support involve providing resources and assistance to enable others to make a change themselves.

Question 2

Which of the following change strategies is empowerment based and highly participative?

Accepted Answer

The shared power strategy is empowerment-based and highly participative. This strategy involves giving employees more control over their work and decision-making processes. By involving employees in the decision-making process and giving them the power to make decisions, they feel more invested in the organization and more motivated to work towards its success. In contrast, the force-coercion strategy and authoritarian strategy are both top-down approaches that rely on the use of power and authority to make changes. The rational persuasion strategy is focused on using logic and reasoning to convince people of the need for a change. The environmental-adaptive strategy involves adapting to changes in the external environment to remain competitive.

Question 3

With respect to change strategies, a(n) _____ pursues change by participation in assessing change needs, values, and goals.

Accepted Answer

The shared power strategy involves involving all stakeholders in assessing change needs, values, and goals. This approach allows for greater buy-in and commitment to the change process. The other options involve more unilateral approaches to change, which can lead to resistance and resentment.

Question 4

Which of the following change strategies in an organization pursues change through empirical data and sound argument?

Accepted Answer

The rational persuasion strategy pursues change through empirical data and sound argument. This involves using logical reasoning, facts, and evidence to convince others of the need for change. It relies on the assumption that people are rational and will be persuaded by sound arguments.

Question 5

_____ provides incentives to gain support from those who are actively resisting or ready to resist change initiatives.

Accepted Answer

Negotiation and agreement involve offering incentives to individuals or groups who are resisting change, in order to gain their support or reduce their opposition.

Question 6

Darelen Inc. has majority of workers from Spanish communities and a minority of workers from the Finnish community. The policies and values of the company are directly influenced by both cultures. In the context of characteristics of multicultural organizations, this is an example of _____.

Accepted Answer

The scenario described demonstrates pluralism, which refers to organizations that fully embrace cultural diversity and encourage members of all cultures to participate fully in the organization. In this case, Darelen Inc. values and incorporates both Spanish and Finnish cultures, indicating a pluralistic approach to managing cultural diversity. Network integration refers to efforts to connect members of different cultural backgrounds within an organization, structural diversity refers to the composition of diverse groups within an organization, nepotism refers to favoritism towards family members, and ethnocentrism refers to the belief that one's own culture is superior to others. None of these concepts are directly applicable to the scenario described.

Question 7

The finance and accounts team members in a company who are Europeans believe that they are the most important contributors to the organization. Which of the following concepts is best illustrated by this example?

Accepted Answer

This example illustrates ethnocentrism, which is the belief that one's own culture or group is superior to others. The European finance and accounts team members believe they are the most important contributors based on their cultural identity as Europeans.

Question 8

When Andre started working for the company, he would often be told about the achievements of one of his colleagues, Jose, by his manager. Jose had, on many occasions, been named "Employee of the Month". Which of the following components of the observable culture of Andre's organization is illustrated in this example?

Accepted Answer

The example demonstrates the hero component of observable culture - where a particular person (in this case, Jose) is celebrated and admired for their achievements.

Question 9

It is important to find a good fit between your personal preferences and the pace and nature of change in the career field and organizations in which you choose to work. To achieve this fit, you have to understand:

Accepted Answer

The answer of It is important to find a good...

Question 10

Marco, a new employee at Krone Inc., is resisting change in processes because he is feeling apprehensive about the fast rate at which change is occurring. In the context of resistance to change, which of the following represents Marco's thought process?

Accepted Answer

The answer of Marco, a new employee at Krone Inc.,...

Question 11

Clayton, a manager, wanted to implement some changes in the processes at work. He used facts and reports of conducted surveys to show that the change would prove advantageous to all concerned and increase performance. Which of the following strategies is being applied by Clayton to incorporate change?

Accepted Answer

Clayton is using rational persuasion, as he is presenting facts and reports to convince others that the changes would be beneficial. This strategy involves using logical arguments and evidence to influence people's thinking and decision-making. The other options (force strategy, coercion strategy, political maneuvering, and shared power strategy) involve exerting power or manipulating others in some way, which is not evident in Clayton's approach.

Question 12

Brad, a manager, felt that his subordinates needed to change the way they functioned to enhance performance. He interacted with them and made them aware that their present way of doing things was not effective enough. He tried to ensure that the employees accepted that change was inevitable. On the basis of the given information, it can be concluded that Brad is in the _____ phase of the planned change.

Accepted Answer

Brad is in the unfreezing phase of the planned change. In this phase, the manager tries to create a sense of urgency and convince the employees that change is necessary. The focus is on breaking down the existing mindset and preparing the employees for the upcoming changes.

Question 13

Marco, an employee at Krone Inc., is resisting change in processes because he thinks his way of doing things is working. In the context of resistance to change, which of the following represents Marco's thought process?

Accepted Answer

Marco's thought process represents disrupted habits, as he is resistant to change because he is comfortable with his current process and does not want to disrupt his established habits.

Question 14

Lexiren Inc. follows an organizational culture where new leaders share responsibilities with more experienced leaders. The company emphasizes collaboration and trust. In the context of organizational cultures, which of the following cultures is reflected in the given scenario?

Accepted Answer

The scenario highlights collaboration and trust, which are key characteristics of a team culture. The emphasis on sharing responsibilities between new and experienced leaders further reinforces this culture.

Question 15

Marco, an employee at Krone Inc., is resisting change in processes because he feels like people are making fun of him because he likes doing things the way he's always done them. In the context of resistance to change, which of the following represents Marco's thought process?

Accepted Answer

Marco's thought process is centered around the fear of losing face, or being ridiculed or shamed by others for his resistance to change. This is a common reason for employees to resist change in the workplace, as they may feel their skills or abilities are being called into question.

Question 16

Suzanne, a marketing manager at Ralens Inc. is criticized for being "too lenient" when interacting with women and "too harsh" when communicating with men. This situation best exemplifies the existence of _____.

Accepted Answer

The situation best exemplifies the double-bind dilemma, where women are expected to be both communal and assertive but face a lose-lose situation in which any choice they make is seen as wrong. Suzanne is criticized for being too lenient when interacting with women and too harsh when communicating with men, highlighting the double standards that women in leadership positions often face.

Question 17

Lexiren Inc. follows an organizational culture where new leaders are given the opportunity to present their ideas. The company follows a flexible organizational structure where creativity, growth, and change are valued. In the context of organizational cultures, which of the following cultures is reflected in the given scenario?

Accepted Answer

The given scenario reflects an entrepreneurial culture where innovation, risk-taking and creativity are emphasized. The fact that new leaders are given an opportunity to present their ideas and the company follows a flexible organizational structure indicates that creativity, growth, and change are valued. This culture is often seen in start-up companies or high-growth companies where the focus is on developing new products or services, exploring new markets and growing the business.

Question 18

When making a change, the organization should ask "Are things moving too fast?" This is an example of checking

Accepted Answer

The answer of When making a change, the organization should...

Question 19

Abigail, an ambitious professional, worked very hard as an assistant manager in an organization for three years. Even though she had worked with efficiency and determination she was not promoted to the manager's position. She finally gave up pursuing her career goals. Which of the following concepts is illustrated in this example?

Accepted Answer

The leaking pipeline problem refers to the phenomenon where women (and other marginalized groups) leave their careers due to a lack of representation in leadership positions, unequal opportunities for advancement, and systemic barriers. This is illustrated in the example of Abigail who, despite working hard, was not promoted and eventually gave up on pursuing her career goals.

Question 20

Ramon, a new employee at SRV Inc., finds that the company encourages formal attire and manners of speech. He notices that people are very organized in their approach to different tasks and all communication follows a strict hierarchy. In the given context, Ramon is observing the _____ culture at the organization.

Accepted Answer

Ramon is observing the observable culture, which includes visible elements such as dress code, communication style, and organizational structure.

Quiz 12: Organizational Culture and Change