The service triangle is completely made up of the service strategy, support system, and the customer.
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Q21: A facilitating good is something purchased or
Q22: To avoid lost sales, service capacity must
Q23: A characteristic of a well-designed service system
Q24: "Combine the pain" is an application of
Q25: An important aspect of service products is
Q27: Service strategy begins by integrating operations and
Q28: The "back end" of the service encounter
Q29: Implicit services are not part of the
Q30: The work process involved in providing the
Q31: A supporting facility is the same thing
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