In the design of retail service layouts, the term "ambient conditions" does not refer to which of the following?
A) Noise level
B) Music
C) Lighting
D) Scent
E) Staffing

Question

Quizplus · Accepted Answer

Ambient conditions refer to the sensory elements of the environment that can enhance or detract from the customer's experience, including noise level, music, lighting, and scent. Staffing, on the other hand, refers to the presence and behaviors of employees.

In the Design of Retail Service Layouts, the Term "Ambient