There are two characteristics of a product or service that define quality: design quality and cost.

Question

Quizplus · Accepted Answer

While cost is certainly a factor that can impact the overall value and accessibility of a product or service, it is not considered one of the two defining characteristics of quality. The two primary factors that define quality are design quality (how well the product or service performs its intended function and meets the needs of the user) and conformance quality (how consistently the product or service meets established standards and specifications).

There Are Two Characteristics of a Product or Service That