Which of the following is not a suggestion for managing queues presented in the textbook?
A) Try to divert your customer's attention when waiting.
B) Segment the customers.
C) Encourage customers to come during the slack periods.
D) Train your people to be friendly.
E) Periodically close the service channel to temporarily disperse the line.

Question

Quizplus · Accepted Answer

All of the other options (A, B, C, and D) are suggestions for managing queues presented in the textbook, while option E is not. The suggestion to periodically close the service channel to temporarily disperse the line is not mentioned in the textbook as a recommended strategy for managing queues.

Which of the Following Is Not a Suggestion for Managing