Marcia Chan, CEO of Western Medical, told her executive management team, "We enjoy ________ capabilities-that is, we have the basic administrative, personnel, and operational functions necessary to sell our services. But we need to build upon our higher level ________ capabilities-those strategic activities that adapt rapidly to or even shape our business environment. Right now, we do the basic things right. But soon, I want us to be doing the right things at the right time. That will give us a sustainable competitive advantage."
A) strategic; tactical
B) ordinary; dynamic
C) internal; external
D) efficient; effective
E) methodical; fast-paced
Correct Answer:
Verified
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