Orrin was reluctant to follow a new customer service policy that his company adopted. Orrin's boss, Bella, told him that if he did not begin following the policy immediately, he would lose the chance at a bonus he hoped to get. Bella used ________ to overcome Orrin's resistance to change.
A)negotiation
B)coercion
C)cooptation
D)facilitation
E)participation

Question

Quizplus · Accepted Answer

Bella used coercion, which means she threatened Orrin with the loss of a potential bonus if he did not comply with the new customer service policy.

Orrin Was Reluctant to Follow a New Customer Service Policy