Which of the following statements about the first step in gap analysis is true?
A) An evaluation at this stage should include qualitative elements only.
B) The firm needs to periodically evaluate where it stands relative to its expectations.
C) The goals and objectives typically include only short-term time frames.
D) It is the evaluation of the firm's future direction and its industry.

Question

Quizplus · Accepted Answer

The first step in gap analysis involves periodically evaluating where the firm stands relative to its expectations, which indicates the need for ongoing evaluation and monitoring of progress towards goals and objectives. Choices A, C, and D are incorrect because they do not accurately describe the first step in gap analysis.

Which of the Following Statements About the First Step in Gap