
The notion of internal customers applies to all parts of a firm.
Correct Answer:
Verified
Q29: Applying Six Sigma to service processes is
Q30: The Six Sigma five-step approach contains the
Q31: One of the principles that total quality
Q32: _ costs are associated with preventing defects
Q33: The TQM wheel features _ at its
Q35: "Quality at the source" implies:
A) less expensive
Q36: The Six Sigma improvement model can be
Q37: People often evaluate the quality of a
Q38: Quality at the source refers to the
Q39: What is the long-term impact of unethical
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