It is not necessary for lower-level employees to be engaged or involved in TQM.

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) includes the involvement and engagement of all employees at all levels of an organization in order to improve the quality of products or services. Lower-level employees often have direct contact with customers or are involved in production processes, making their engagement and input critical to the success of TQM.

It Is Not Necessary for Lower-Level Employees to Be Engaged