The rack at my assembly station that holds rear view mirrors is empty, so a runner wheels it away and replaces it with a new rack, fully populated with rear view mirrors. This production factoid illustrates which of the following principles of the Toyota Production System?
A) All work must be specified as to content.
B) Every customer-supplier connection must be direct and unambiguous.
C) The pathway for every service and product must be direct.
D) Any improvements to the system must be made in accordance with the scientific method.

Question

Quizplus · Accepted Answer

This production factoid illustrates the principle of "Every customer-supplier connection must be direct and unambiguous". The runner who wheels away the empty rack and replaces it with a new populated rack is acting as a supplier to the assembly station, and this connection is direct and unambiguous.

The Rack at My Assembly Station That Holds Rear View