
Handling complaints in any manner as long as they are handled is important to building successful long-term relationships.
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Q8: A customer cannot be turned onto an
Q9: Many customers feel neglected once they place
Q10: One way for a selling firm to
Q11: Building goodwill is important to converting new
Q12: The goal for salespeople is to meet
Q14: Natalie is a salesperson for a company
Q15: Reliability,warmth,and friendliness are attributes that buyers look
Q16: Customer training does not require the assistance
Q17: To gain a competitive edge,salespeople train only
Q18: Computer technology is only helpful to salespeople
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