A pharmaceutical representative comes into the office and asks to speak with the physician. You do not recognize her, so you ask her for a business card and tell her you will give it to the physician, who will arrange for an appointment at his convenience. She gives you her card, but says she has plenty of time and will wait to see the physician. You tell her politely that the physician's schedule is completely booked this afternoon, but she just smiles and takes a seat in the waiting room. What should you do?

Question

Quizplus · Accepted Answer

As a medical receptionist, it is not within your job scope to allow pharmaceutical representatives to see the physician immediately, especially if the physician is fully booked. Your main priority is to manage the schedule and ensure that patients are properly attended to. By taking the business card to the office manager and explaining the situation, the office manager can schedule an appointment with the representative that does not disrupt the physician's schedule. This shows professionalism and respect for the physician's time, while still addressing the representative's request.

A Pharmaceutical Representative Comes into the Office and Asks to Speak