You need to convey to a customer that his shipment will arrive a week late. Which of the following lines will be most effective in communicating this news?
A) We regret to inform you that your shipment will arrive a week late.
B) Due to unavoidable circumstances, your shipment has been delayed by a week.
C) Your shipment will be delivered next week.
D) Your shipment will arrive next week, even though we promised that you would receive it this week.
Correct Answer:
Verified
Q1: When using the direct approach to deliver
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Q4: The direct approach for delivering bad news
Q5: As an executive in the Admissions Office
Q6: You should use the direct approach to
Q7: You should use the direct approach to
Q8: As a Fire Insurance Claims Adjuster with
Q9: Which of the following is NOT a
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Q11: In which of the following situations is
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