Question 1

The purpose of using the indirect approach to organize a negative message is to help readers ________.

Accepted Answer

The answer of The purpose of using the indirect approach...

Question 2

You should use the ________ approach to organize negative news messages when the bad news will come as a shock to the audience.

Accepted Answer

The answer of You should use the ________ approach to...

Question 3

________ messages take more time to write.

Accepted Answer

The answer of ________ messages take more time to write....

Question 4

When sending negative organizational news you should exude optimism at all cost.

Accepted Answer

While it is important to remain professional and compassionate when delivering negative news, it is not necessary or appropriate to exude false optimism. It is important to acknowledge and validate the feelings of those receiving the news, and provide support and solutions where possible.

Question 5

To create an effective negative message, it is important to choose ________ words that can ease disappointment.

Accepted Answer

The answer of To create an effective negative message, it...

Question 6

An increasing number of managers are using the medium of ________ to deliver negative messages to their employees when it is not usually the best option.

Accepted Answer

The answer of An increasing number of managers are using...

Question 7

It is often wise to get the opinions of lawyers, accountants, and other specialists when delivering negative organizational announcements.

Accepted Answer

Getting the opinions of lawyers, accountants, and other specialists before delivering negative organizational announcements can help organizations avoid legal or financial troubles.

Question 8

Use multiple media for affected audiences to communicate negative organizational news.

Accepted Answer

Using multiple media can help ensure that the message reaches a larger audience and is more likely to be understood and accepted.

Question 9

When using the indirect approach to organize your negative news message, you should open with a ________.

Accepted Answer

The answer of When using the indirect approach to organize...

Question 10

When developing negative organizational news, you should match the approach used to organize the message to the situation.

Accepted Answer

This is true because the approach used to organize negative news can vary depending on factors such as the severity of the news, the audience receiving it, and the overall goals and values of the organization. It is important to carefully consider these factors when crafting and delivering negative news in order to maximize understanding, transparency, and credibility.

Question 11

The primary advantage of using the direct approach is that it is ________.

Accepted Answer

The answer of The primary advantage of using the direct...

Question 12

If you have legitimate reasons to refuse a request for a recommendation, the long-term consequences of providing one anyway could be much more negative for you and the other party than the short-term disappointment of saying no.

Accepted Answer

Providing a recommendation when you have legitimate reasons to refuse could compromise your own credibility and potentially harm the person you are recommending if they are not qualified or trustworthy for the position. It's better to be honest and clear about why you cannot provide a recommendation.

Question 13

Companies that have active, mutually beneficial relationships with customers and other interested parties are less likely to be attacked unfairly online and more likely to survive such attacks if they do occur.

Accepted Answer

Building strong relationships with customers and stakeholders can enhance a company's reputation and lead to a positive online presence, and this may mitigate the impact of unfair attacks. Additionally, having goodwill and positive relationships before a crisis occurs can make it easier to recover from any negative effects of an attack.

Question 14

When conveying negative news, you should always close on a ________ note.

Accepted Answer

The answer of When conveying negative news, you should always...

Question 15

In order to respond effectively to negative information in a social media environment, companies should make it a point to respond to each and every rumour and negative message.

Accepted Answer

It is not necessary to respond to every single negative message or rumor in a social media environment. It's important to evaluate the situation and determine if a response is warranted or if it's best to simply monitor the situation and wait for it to pass. Companies should prioritize responding to valid complaints or feedback, and address them in a timely and professional manner.

Question 16

If there is low emotional involvement, use the ________ approach.

Accepted Answer

The answer of If there is low emotional involvement, use...

Question 17

When a bad-news message gives the bad news in the opening paragraph, the writer is using a/an ________ approach.

Accepted Answer

The answer of When a bad-news message gives the bad...

Question 18

The ________ approach to organizing negative messages opens with the reasons behind the bad news before presenting the bad news itself.

Accepted Answer

The answer of The ________ approach to organizing negative messages...

Question 19

A negative message using the ________ approach opens with the bad news, proceeds to the reasons for the situation or the decision, and ends with a positive statement aimed at maintaining a good relationship with the audience.

Accepted Answer

The answer of A negative message using the ________ approach...

Question 20

Careless ________ in a negative message can make a bad situation even worse by creating the impression that the sender doesn't care enough about the situation to invest the time and effort it takes to produce a professional-quality message.

Accepted Answer

The answer of Careless ________ in a negative message can...

Quiz 8: Writing Negative Messages