The three critical success factors in knowledge-management programs are
A) the leader, the followers and the customers.
B) the goals, the outcomes and the relationship between them.
C) leadership, knowledge management enablers and application of knowledge across the organisation.
D) knowledge leadership, clearly identified business benefits and communication outside the organisation.

Question

Quizplus · Accepted Answer

The three critical success factors in knowledge-management programs are leadership, knowledge management enablers, and application of knowledge across the organization. This highlights the importance of having a strong leader to drive the program, utilizing knowledge management tools to enable effective knowledge sharing, and ensuring that knowledge is applied throughout the organization to create value. Option A is too vague and does not cover the key components of a knowledge-management program. Option B is similar, but does not mention the importance of leadership. Option D is also similar but does not cover knowledge management enablers.

The Three Critical Success Factors in Knowledge-Management Programs Are