In order to soften the bad news,
A) you need to give valid reasons for the refusal.
B) you need to detract from the bad news and make some indirect or irrelevant points.
C) you should use humour.
D) use some friendly expressions.
Correct Answer:
Verified
Q55: The best way to deliver bad news
Q56: What is the purpose of the indirect
Q57: Compare and contrast a request, an inquiry
Q58: Why is it important to identify the
Q59: What is a letter of introduction? Explain
Q61: Why is the indirect order of information
Q62: Types of appeals found in persuasive letters
Q63: Describe the characteristics of an effective sales
Q64: Persuasive writing is used in sales letters,
Q65: The appeal to autonomy is one of
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents