In order to keep the goodwill of the receiver, a refusal in a bad-news letter should be put at the end of the letter.

Name: In order to keep the goodwill of the receiver, a refusal in a bad-news letter should be put at the end of the letter.
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Question

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Placing the refusal at the end can leave a negative impression as it is the last thing the reader remembers. It's better to present it after a buffer and explanation to soften the impact.

In Order to Keep the Goodwill of the Receiver, a Refusal