Saskatchewan Solvents has a field sales staff, a customer service department, and two individuals who manage the "tech hotline." These individuals not only answer technical questions from customers, but also identify customer needs and recommend products that can fill those needs. They have the ability to initiate and close sales on the spot. What are these individuals essentially participating in?

Question

Quizplus · Accepted Answer

These individuals are engaging in inside selling because they are selling products and initiating and closing sales from within the company, typically over the phone or through digital communication, rather than meeting customers in person.

Saskatchewan Solvents Has a Field Sales Staff, a Customer Service