Gail Sayers is a sales representative with Countrywide Transport, a company that provides chartered flights—airplanes, pilots, staff, and services—to client groups. She has just closed a large sale of several flights each week for four months to a service organization of Orthodox Jewish college students. The students are sent on work service projects all across the United States. The first flights will begin one week after the closing date.
-Which of the following would most likely help Gail prevent postsale problems?
A)sending e-mails to other university groups referred to her by the client
B)scheduling regular account reviews to assess the client's satisfaction
C)asking the client to call her assistant with any questions
D)submitting bills quickly to insure quick payment
E)re-defining her service and product strategy

Question

Quizplus · Accepted Answer

Scheduling regular account reviews to assess the client's satisfaction would help Gail prevent postsale problems by allowing her to address any potential issues or concerns the client may have before they become larger problems. This proactive approach can also help build and maintain a positive relationship with the client. Sending e-mails to other university groups, asking the client to call her assistant, submitting bills quickly, and re-defining her service and product strategy may be beneficial in other situations but are not specifically related to preventing postsale problems in this scenario.

Gail Sayers Is a Sales Representative with Countrywide Transport, a Company