Which of the following would LEAST likely be included in a firm's CRM system?
A)weekly sales call plans
B)stress management techniques
C)monthly planning calendar
D)sales meeting notes
E)customer information

Question

Quizplus · Accepted Answer

Stress management techniques are not related to the management of customer relationships, which is the main purpose of a CRM system. The other options, such as sales call plans, planning calendar, sales meeting notes, and customer information, are all relevant to the management of customer relationships and would likely be included in a CRM system.

Which of the Following Would LEAST Likely Be Included in a Firm's