Which style flexing technique is most appropriate for a salesperson to use in the presence of an emotive customer?
A)Cite research and statistics.
B)Avoid an open display of enthusiasm.
C)Avoid wasting time on rapport-building.
D)Take a slow,business-like,and formal approach.
E)Provide support for the customer's opinions and ideas.

Question

Quizplus · Accepted Answer

In the presence of an emotive customer, it is important for a salesperson to use a flexing technique that provides support for the customer's opinions and ideas. This can help establish rapport and build trust, leading to a more successful sales interaction. Citing research and statistics, avoiding enthusiasm, and taking a formal approach may not be as effective in connecting with an emotive customer. Avoiding rapport-building may also hinder the salesperson from establishing a relationship with the customer.

Which Style Flexing Technique Is Most Appropriate for a Salesperson