Which of the following is a characteristic of organizations that are highly committed to customer service?
A) They discourage employee empowerment.
B) They readily accept status quo of competitor.
C) They benchmark the successful practices of competitors.
D) They restrict communication between frontline employees and all levels of management.

Question

Quizplus · Accepted Answer

Organizations highly committed to customer service often benchmark successful practices of competitors to improve their own service levels. This involves studying and applying best practices from other companies to enhance their customer service experience.

Which of the Following Is a Characteristic of Organizations That