The successful marketer understands that the key to her success is the relationships her firm is able to develop with current customers and potential customers. Moreover, her goal is to achieve the full potential of each of these relationships for the benefit of the firm.
This marketer clearly understands
A) that the only way for the firm to increase profits is to constantly acquire new customers.
B) that customers' needs, desires, and habits are homogeneous.
C) that customer loyalty leads to increasing long-term profitability for the firm.
D) that data is of limited use in helping the firm understand the needs of customers.
E) that customer lifetime value only includes the value of what customers purchase from the firm.

Question

Quizplus · Accepted Answer

The marketer understands that building customer loyalty leads to increasing long-term profitability for the firm. This means that she values not only the initial sale but also the value that customers bring over time as loyal patrons of the brand.

The Successful Marketer Understands That the Key to Her Success