A laboratory gets numerous complaints regarding the length of time it takes hematology results to get to the emergency department.What would be an appropriate response?
A)Make this a quality assurance project.
B)Ignore the complaints.
C)Explain why it takes so long.
D)Tell the employees to work faster.

Question

Quizplus · Accepted Answer

Quality assurance evaluates the process from the time a test is ordered until it is reported to the correct patient chart.One of the responsibilities a clinical laboratory has is to get results to physicians and other caretakers in a timely manner;the acceptable turnaround time (TAT)for a particular procedure will vary depending on the reason it is ordered.Obviously,an emergency department has a need for rapid TAT.Complaints from caregivers should never be ignored;it probably is not reasonable to tell employees to work faster,and explaining why it takes so long will not help provide good patient care.

A Laboratory Gets Numerous Complaints Regarding the Length of Time