Nancy, a plant manager, received a directive from corporate headquarters to examine possible ways for redesigning work processes to improve plant productivity. Knowing this would be a 'hot button' issue with plants workers, Nancy needs to communicate this news to them as effectively as possible. Which communication approach should Nancy use?
A) Oral communication
B) Nonverbal then written communication
C) Delegate the task to a lower level manager
D) Written communication
E) Nonverbal communication

Question

Quizplus · Accepted Answer

Oral communication is the most effective approach for Nancy to use in this situation because it allows for immediate feedback, clarification of misunderstandings, and the opportunity to address concerns directly. This approach is particularly important for sensitive issues like work process redesigns, which may cause anxiety or resistance among employees.

Nancy, a Plant Manager, Received a Directive from Corporate Headquarters