When Linda, a manager in a department store, tells someone to do something and refers to the fact that she is the boss and therefore the other person must do as asked, she is trying to use __________ power to influence the other person's behaviour.
A) referent
B) formal
C) coercive
D) legitimate
E) personal

Question

Quizplus · Accepted Answer

Legitimate power is based on the formal authority to make decisions and the expectation that others will comply because of the role or position held by the person making the request. In this scenario, Linda is using her position as a manager (the boss) to influence behavior, which is an example of legitimate power.

When Linda, a Manager in a Department Store, Tells Someone