In a multichannel system with multiple waiting lines, customers shifting among the waiting lines is an example of
A)departing.
B)utilizing.
C)abandoning.
D)balking.
E)jockeying.

Question

Quizplus · Accepted Answer

Jockeying refers to the behavior of customers shifting among multiple waiting lines in an attempt to find the shortest or fastest-moving line, which is common in multichannel systems.

In a Multichannel System with Multiple Waiting Lines, Customers Shifting