In customer relationship management (CRM),there are two types of analytics used to identify,collect and report in formation.The two types of analytics are:

Question

Quizplus · Accepted Answer

The two types of analytics used in CRM are descriptive analytics, which help in identifying and reporting past trends and patterns, and predictive analytics, which help in forecasting future outcomes. Therefore, option C - descriptive and predictive analytics - is the correct answer. Option A, soft and loose analytics, and option D, syndicated and prescriptive analytics, do not accurately refer to the types of analytics used in CRM. While prescriptive analytics may also be used in CRM, it is not one of the two primary types that are being asked for in this question.

In Customer Relationship Management (CRM),there Are Two Types of Analytics