Although Frank is not in top management, he is charismatic and well-liked by others in his organisation.Other employees often look to Frank to see how he reacts to new policies implemented by top management, and they follow his lead.Frank has ____ leadership in his organisation.

Question

Quizplus · Accepted Answer

Frank's leadership is not sanctioned by the formal organizational structure, but rather arises from the informal relationships he has formed with his colleagues. This form of leadership is referred to as informal leadership.

Although Frank Is Not in Top Management, He Is Charismatic