A business introduced employee training for all production staff, and discovered that product quality improved, which resulted in an increase in sales and ultimately profit. Based on this information, which of the following statements would be the least correct?
A) Employee training is a learning and growth perspective.
B) Improved product quality is an internal process perspective.
C) Increased sales was the real driver of the increased profits.
D) Increased sales and profits are the outcomes of improved employee skills.

Question

Quizplus · Accepted Answer

While increased sales did contribute to the increased profits, it is not the primary reason for the improvement. The main driver was the improved product quality resulting from employee training, making choice C the least correct. Choices A, B, and D are all correct as employee training is an example of a learning and growth perspective, improved product quality is an example of an internal process perspective, and increased sales and profits are outcomes of improved employee skills.

A Business Introduced Employee Training for All Production Staff, and Discovered