The manager at the Marriott wanted to change the incentive system to offer bonuses tied to the hotel's financial performance, but employees balked. This example shows that the manager:
A) violated the employees' personal compact.
B) used ethical leadership.
C) was downsizing.
D) used expert power.

Question

Quizplus · Accepted Answer

The fact that the employees balked at the proposed change in incentive system suggests that the manager violated their personal compact, or the psychological contract between them and the organization. The employees may have expected certain rewards or benefits that were not being fulfilled by the proposed change, leading to their resistance. The other choices (B, C, D) do not fit the scenario described in the question.

The Manager at the Marriott Wanted to Change the Incentive