When firms lose sight of their customers' needs, they are likely to find the going rough.

Name: When firms lose sight of their customers' needs, they are likely to find the going rough.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

When firms fail to cater to their customers' needs, they are likely to lose customers and eventually face a decline in their business performance. It is crucial for firms to keep a close eye on their customers' changing preferences and demands to maintain their competitiveness in the market.

When Firms Lose Sight of Their Customers' Needs, They Are