Delta Airlines uses Wipro, an Indian company, to handle its customer service calls.This is an example of
A)offshoring.
B)outshoring.
C)outsourcing.
D)offsourcing.

Question

Quizplus · Accepted Answer

Offshoring involves moving business operations to a foreign country, typically to take advantage of lower labor costs. In this case, Delta Airlines is using Wipro, an Indian company, to handle its customer service calls, which is an example of offshoring.

Delta Airlines Uses Wipro, an Indian Company, to Handle Its