Non-value-adding actions and resources are those actions in a process that must be done to make the product but create no value for the customer.

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Non-value-adding actions and resources are those actions or resources in a process that do not add value to the product or service from the customer's perspective. These are often considered waste and targeted for reduction or elimination in process improvement methodologies like Lean.

Non-Value-Adding Actions and Resources Are Those Actions in a Process