In a ________ system,the customer does not need to be a part of the system to receive the service.
A) high-contact
B) low-contact
C) conversion
D) quality

Question

Quizplus · Accepted Answer

In a low-contact system, the customer does not need to be physically present to receive the service. Examples of low-contact systems include online shopping, ATM services, and automated customer service. In contrast, high-contact systems, such as restaurants and hair salons, require the customer to be physically present to receive the service. Conversion and quality are not relevant terms in this context.

In a ________ System,the Customer Does Not Need to Be