Which of the following best describes value-added analysis?
A) a TQM tool in which groups of employees work together to improve quality
B) the process of evaluating all work activities, materials flows, and paperwork to determine the value they add for customers
C) the process by which a company implements the best practices from its own past performance, and those of other companies to improve its own products
D) none of the above

Question

Quizplus · Accepted Answer

Value-added analysis is the process of evaluating all work activities, materials flows, and paperwork to determine the value they add for customers. It involves identifying activities that add value and removing or reducing activities that do not add value, resulting in improved efficiency and quality. Option A describes a different TQM tool called Quality Circles, and option C describes benchmarking, not value-added analysis. Option D is incorrect as there is a correct answer.

Which of the Following Best Describes Value-Added Analysis