Your responses and behavior:
A)Have nothing to do with your ability to attend to the client; they are separate and distinct processes.
B)Have no influence on your relationship with the client, but your attitude does.
C)Indicate your attention or lack of it, and significantly influence your relationship with a client.
D)Indicate your ability to influence your relationship with a client.

Question

Quizplus · Accepted Answer

Your responses and behavior do indicate your attention and significantly influence your relationship with the client. Clients often interpret non-verbal cues such as facial expressions, tone of voice, and body language as indications of whether or not they are being heard and understood. Therefore, it is important to be mindful of both verbal and non-verbal communication when interacting with clients.

Your Responses and Behavior